Pet Safety

Please check your cage furnishings daily - and upon evidence of any damage remove the item for the safety of your pets. 

Large Cozy
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Postage

If you wish to find out the exact postage cost of your order before going to checkout please view your Basket (Found at the top of the Right hand column → )  

and then select your Country from the drop down box it will then show you the cost of the  Postage options available for your location.

(If you go directly to checkout from the product pages without doing this then the postage costs will not be displayed until you have put in your delivery location) 

Postage and Packing Charges - UK Customers

Postage costs are calculated by weight,As you add each item to your shopping basket the current cost of postage will be displayed so you will know of the total cost before going to complete checkout.
 
Royal mail have now brought in new parcel size rules which means that Bulky but lightweight parcels will now cost considerably more to post in the UK than smaller but heavier parcels,as such we will now be sending any larger parcels that exceed the size guidelines by courier,Any parcel that will fit inside the size limits will still be sent through Royal Mail.
 
You have the option of choosing from either Standard delivery or if time is an issue then we also offer Next Day Special Delivery,Please be sure to check the box on your preferred postage option at checkout.
 
Postage starts from £1.10 but most orders will fall into the £3.50 weight bracket or £4.25 if you order a larger quantity of items.
 
Where possible we will try to send smaller,flatter items (Standard hammocks etc..) by the cheaper Royal Mail Large letter rate - If we can send your parcel this way then we will and any additional postage that you may have paid will be refunded.
 
 
 

Weight

up to

Standard 
Postage
Special Delivery

80g

£1.10

£6.65

475g - £7.45

950g

£3.50

£8.75

1.95kg

£4.25

£11.20

4.95kg

£6.25

-

9.95kg

£8.25 £26.80
14.95kg £10.25 -

19.95kg

-

£41.40

 
As a weight guide:
Medium Cozies,Tunnels,Cuddler beds weigh approx 100g
Large Cozies - 150g
Blankets - 225g
 
 Most orders will be in either the 950g weight band(Marked in Red) or the 1.95kg bracket (Marked in Blue)
 
Only very large orders or those that contain heavier items will cost more than that 
 
 
Overseas Postage costs
 
Orders from overseas customers will be sent by Airmail,which has an average delivery time of 3-7 days,however it may take longer depending on the destination of the parcel.
Due to their weight,there are some items which are unfortunately not available for purchase by overseas customers,this will be noted in the description of the items,so we ask that you do not attempt to purchase them,(if any unsuitable items are added to an order they will be removed and refunded if applicable)
 
We currently ship to many overseas locations,including:Austria,Australia,Belgium,Canada,Cyprus,Denmark,Finland,France,Germany,Greece,Hong Kong,Hungary,Ireland,Isle of Man,Italy,Japan,Luxembourg,Netherlands,New Zealand,Norway,Poland,Portugal,Singapore,Spain,Sweden and Switzerland and the USA.
 
Please see the table below for the postage costs to your country:
 
 
(If your country is not on the list but you would like to buy from us then please email us as we may be able to ship to you.)
See below the price table to see which zone is in which price bracket:
 
Up To: Europe
Zone
1
Zone
2
75g £3.75 £4.40 £4.55
225g £4.25 £5.30 £5.55
475g £5.80 £8.00 £8.75
725g £7.15 £10.60 £11.45
950g £8.55 £13.25 £14.20
1.2kg £9.80 £14.85 £16.00
1.45kg £11.15 £16.55 £17.95
1.7kg £12.50 £18.25 £19.80
1.95kg £13.65 £19.95 £21.70
       
Over 1.95kg P.O.A P.O.A P.O.A
 
Europe - covers delivery to all European Countries
Zone 1 is USA,Canada and Japan
Zone 2 is for anywhere else not covered by the other 2 options i.e Australia,New Zealand etc....
 
Orders weighing over 1.95kg will be very expensive to post overseas ,so please ask for a price quote before ordering if you think your order may weigh more than this.
 
We are willing to send orders by Surface mail if required - however,while this may be a cheaper option it can take between 2 and 12 weeks for delivery depending on the destination,so is not recommended unless you really are in no hurry for your purchases.
If you do wish to opt for Surface delivery please contact us and we will work out the cost for you. 
 
International buyers – please note:
Any import duties, taxes and charges that you may incur are not included in the item price or Postage costs. These charges are your responsibility to pay.
Please check with your country’s customs office to determine if there will be any charges and what these additional costs will be prior to purchasing.
 
Dispatch
 
We aim to dispatch any order containing ready made /in stock items within 48hrs of receipt however orders received on Friday and over the weekend will be usually not be dispatched until Mondays.
 
Orders placed over Bank Holidays or during Christmas /New Year holidays will be posted on the next available day that  the Post office/Courier  is open. 
 
Custom orders containing 'Design your Own'  or personalised items will take longer - we aim to have orders completed within 14 days,but please allow longer during busier times ( Especially during Autumn and Winter/Christmas time)
 
 If for any reason any item that you have purchased should be unavailable,then you will be contacted by us as soon as possible and you will be offered either a full refund for the item and any associated postage charges,or if there are similar items available in the shop you will be able to choose one of these instead.

View your selections and check your postage here

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