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Frequently Asked Questions


Postage

 How much does postage cost in the UK?
Postage costs between £1.40 and £20.00 within the UK, price is dependent upon weight of package and the type of postage you opt for.

Do you post outside of the UK?
No, we do not - due to the high number of international orders going stray or being damaged, we do not ship outside of the UK, with no exceptions.
How long will it take to receive my purchase?
We post all premade items within two working days of receiving cleared payment. Witin the UK, we use Royal Mail first class standard and recorded. Please note that we are not responsible for delivery times. Please contact me if you require a purchase for a deadline.
What if my delivery is returned to you?
All of our parcels are posted using Royal Mail first class (unless otherwise stated), and as such, will await collection at your local depot for three weeks (one week if recorded post is chosen) before being returned to sender. Any items returned to us will require additional payment of shipping costs before we mail it out again.

What if my items do not arrive?
We ask that for UK orders you wait upto 15 working days for your items to be delivered, as specified by Royal Mail. At this time, if your items are still undelivered, we will arrange with you a refund or replacement (you pick).


Returns
 
What if I'm not happy with my purchase?
If for some reason you are not satisfied with your purchase, please contact us to resolve your problem, with either an exchange or return for refund. Returns must be made within 14 days of purchase, with items in perfect unused condition. Due to the nature of custom orders, we do not make refunds for these items.

What if my purchase arrives damaged?
If your purchase arrives to you damaged in any way, please contact me to arrange a replacement or refund (including postage), as per your preference.

Product Care

How do I clean my purchase?
All our fabric items are machine washable at 30°C unless otherwise stated in item descriptions. Tumble drying is safe for most of our products - a few are not suitable for tumble drying, which is stated in the item descriptions.




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