How much does postage cost?
Postage starts from £1.10 for a small,flat item(i.e Heat pad cover) sent by 1st class postage within the UK, the postage price is dependent upon weight,most UK parcels will fall in the £3.50 price bracket and depending on size/weight will either be sent by Royal mail or by Courier
Airmail postage varies in price depending on your location - to see a full list of all our postage prices Click HereDo you ship overseas?
Yes - We do offer overseas shipping to certain locations.If you live somewhere not currently included in our shipping locations and would like to order from us then please get in touch as we may be willing to post to you.(A full list of destinations we currently post to can be found on the Postage page)
How long will it take to receive my purchase?
We try to post all ready made/in stock items within 48hrs of receipt of your order or cleared payment in the case of postal payments.Obviously the delivery time on your location.(Please note that we are not responsible for Royal Mail delivery times.)
Custom made items may take longer to dispatch,we do aim to have any custom order completed within a maximum of 14 days,but for larger orders,any requiring specially ordered fabrics or at busier times of the year this may not always be possible - if we feel your order may not be completed within a reasonable time frame then we will let you know and give you the option to cancel.
What if my delivery is returned to you?
Most of our parcels are posted using the Royal Mail and as such if you were not home or they were not able to deliver your parcel for some reason it will be held at your local depot for approx three weeks (one week if recorded post is chosen) before being returned to us.(If they could not deliver your parcel,Royal mail will usually leave you a card with details of how to collect your parcel or rearrange delivery).
Larger parcels are sent by couriers,who will attempt to deliver 3 times and will leave a card if they are unable to leave your parcel.
If you are unlikely to be at home for delivery you can provide an alternative delivery address (i.e. Work address ) or if there is a safe place or neighbour where your parcel can be left safely please specify this in the message box at checkout.
If your parcel does get returned to us due to non collection you will be required to pay the postage again before we will resend it.
What if my items do not arrive?
We ask that for UK orders you wait up to 15 working days after Posting for your items to be delivered, as specified by Royal Mail. At this time, if your items are still undelivered, we will arrange either a refund or replacement of your order.
Can I collect my items in person?
Sorry,No - we operate strictly as mail order - collections in person are not possible.
Can I have an item made in a different size?
In most cases,yes you can,We can make slightly longer or wider tunnels,Larger or smaller beds etc... - If you want a price quote,just email us with your size requirements
Do you make cage liners?
Sorry,We are currently not making cage liners
I've seen the item I want but it's showing as sold out - Will you have any more?
If it's one of our Handmade Fabric items (Cozies,beds,tunnels etc...) then please check on the fabrics page to see if we have any of the Colour/style of fabrics that the item is made from still available - if you find them on there then you can order the item through the 'Design your own' option that is available on all fabric products.
What if i'm not happy with my purchase?
If for some reason you are not satisfied with your purchase, please contact us to resolve your problem, with either an exchange or return for refund. Returns must be made within 14 days of purchase, with items in perfect unused condition.
We do not accept returns on Custom orders,personalised items and pierced earrings(for hygiene reasons)
What if my purchase arrives damaged?
If your purchase arrives to you damaged in any way, please contact me to arrange a replacement or refund (including postage), as per your preference.
How do I clean my Purchases?
All our fabric items are machine washable at 30°C unless otherwise stated in item descriptions.Tumble drying on a cool setting is safe for most of our products - there are a few are not suitable for tumble drying, which is stated in the item descriptions.It is recommended not to use fabric conditioner when washing the products as this will affect the 'wicking' ability of the fleece,Also as new fleece does not wick very well it is recommended to wash your fleece items prior to use.