Delivery Information

General Information
I use Royal Mail as my chosen delivery service, allowing me to offer a range of services that are sure to suit your needs. If you have any questions or concerns, please don't hesitate to contact me. I reserve the right to opt to use a reliable courier service if your purchase is heavy, and would be more efficiently delivered in this manner, at no extra charge.
All postage prices are based on the total weight of your order.
I ship Monday to Friday, but not on weekends or bank holidays.

1st Class Recroded Delivery

If this option is requested items should arrive within 1 - 2 working days once dispatched, however you should give up to 4 working days before contacting me.

Local Pick Up (Brighton)
I am more than happy for you to pick up your purchase(s) from my home to save on postage costs, but please contact me first to arrange a suitable time.

Airmail Worldwide
Airmail is currently used for all packages being shipped worldwide. You can expect your items to arrive within 5 working days of dispatch, although countries outside of the EU may have to wait an additional few days for your package to make it through customs.

Payment Options
We currently offer payment via two methods, personal cheque and paypal.

Paypal
Paypal accepts all major credit and debit cards (MasterCard, Visa, Maestro, Visa Electron, Solo, American Express and Direct Debits), and it is not necessary for you to hold a paypal account to pay this way (although it is faster). Paypal do not share any of your financial details with us, so you can shop with confidence using paypal in our store.

Personal Cheque
For payment with personal cheque, simply indicate this option at checkout. Make your cheque payable to Amy Saunders, and mail to:

   Cavy Couture
   3 Bembridge Street
   Brighton
   East Sussex
   BN2 3LN

Please ensure you correctly indicate the full amount required, inlcuding postage costs, and detail your order number on the back of the cheque.
We cannot dispatch your items until payment has cleared, which is up to five working days after we have received your cheque. We will keep you up to date on the status of your order.

Return Policy

In compliance with distance selling regulations, I am happy to provide a full refund, minus postage costs, of any purchase (please ntoe this is not applicable to custom items), providing the item(s) are returned within 14 days of receipt, and have not yet been used in any way.

Faulty Goods

In the unusual event that your product is faulty or was damaged in transit, you must contact me immediately. I will then advise you if it requires returning (in which case I would refund your postage costs).

On receipt of the faulty goods I will send you a replacement or provide you with a refund (according to your preference).
I will normally process your refund to your credit/debit card or PayPal account within 2 working days of its receipt or will provide a replacement where agreed.

This returns policy does not affect your statutory rights.

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