Pet Safety
Check your cage furnishings daily - upon evidence of any damage, remove the item for the safety of your pets.
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Customer Service |
Delivery Information#
General Information
I use Royal Mail as my
chosen delivery service, allowing me to offer a range of services
to suit your needs. If you have any questions or concerns,
please don't hesitate to contact me. I reserve the right to opt to use a reliable courier service if your purchase is heavy, and would be more efficiently delivered in this manner, at no extra charge.
All postage prices are based on the total weight of your order.
I ship Monday to Friday, but not on weekends or bank holidays.
1st Class Recroded Delivery
If
this option is requested items should arrive within 1 - 2 working days
once dispatched, however you should give up to 4 working days before
contacting me.
Courier
Couriers are always used for cages, and also for heavy orders, whereby the use of a courier will be more efficient. We use a variety of courier companies, depending on the order size.
Local Pick Up (Brighton)
I am more than happy for you to pick up your purchase(s) from my home to save on postage costs, but please contact me first to arrange a suitable time.
Airmail Worldwide
Airmail is currently used for all packages being shipped worldwide. You can expect your items to arrive within 25 working days of dispatch, although countries outside of the EU may have to wait an additional few days for your package to make it through customs.
Payment Options#
We currently offer payment via two methods, personal cheque and paypal.
Paypal
Paypal accepts all major credit and debit cards (MasterCard, Visa, Maestro, Visa Electron, Solo, American Express and Direct Debits),
and it is not necessary for you to hold a paypal account to pay this
way (although it is faster). Paypal do not share any of your financial
details with us, so you can shop with confidence using paypal in our
store.
Personal Cheque
For payment with personal cheque, simply indicate this option at
checkout. Make your cheque payable to Amy Saunders, and mail to:
Cavy Couture
3 Bembridge Street
Brighton
East Sussex
BN2 3LN
Please ensure you correctly indicate the full amount required,
inlcuding postage costs, and detail your order number on the back of
the cheque.
We cannot dispatch your items until payment has cleared, which is up to
five working days after we have received your cheque. We will keep you
up to date on the status of your order.
Return Policy#
In compliance with distance selling regulations, I am happy to provide a full refund, minus return postage costs, of any purchase of premade items, providing the item(s) are returned within 14 days of receipt, and have not yet been used in any way. We regret to inform you that we do not offer refunds on custom items, such as cage liners, cages, design your own items etc are not refundable, unless such an item is faulty (see below).
Faulty Goods
In the unusual event that your product is faulty or was damaged in transit, you must contact me immediately. I will then advise you if it requires returning (in which case I would refund your postage costs).
On receipt of the faulty goods I will send you a replacement or provide
you with a refund (according to your preference).
I will normally process your refund to your credit/debit card or
PayPal account within 2 working days of its receipt or will provide a
replacement where agreed.
This returns policy does not affect your statutory rights.
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Helping Rescues
September's rescue of the month is Crawley Guinea Pig Rescue!
Click here for more details ...
Communication
Prompt responses and regular order updates
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